Help for login

Follow the relevant link or instruction below:

• Forgotten password
  
  
• Forgotten UCPH username
  
  
• Forgot the pin code for your ID card?
  Login to Self service on KUnet. Navigate to 'My data' > 'View or change PIN code'

Follow 3 steps to log in for the first time on the university’s systems:

1) Create password. Choose what fits:

• You have a MitID and a Danish CPR number
• You have received a pin code and a pseudo-CPR-number
• You do NOT have a Danish CPR-number, but have your UCPH username

2) Choose a way to multi-factor authenticate and follow the guide:

• NetIQ app – install and register the app.
• MitID – requires a Danish CPR-number.
• USB security key - for students / Yubikey - for employees.
• SMS - only for students.
  
  

3) Log in to the University of Copenhagen's systems, e.g., kunet.ku.dk

You can now log in with your UCPH username, new password and the method you have chosen for multi-factor authentication.

Follow the relevant link below:

• Change password
  
  
• Change phone number

If you're having trouble logging in and you know your password, try:

• Delete cookies or use a private browser
  Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors.
  
  
• Check if there is known errors on the university's systems
  Check the operating status, where you can read if there are known errors in the university's IT systems – also on login.
  
  
• New phone number or new mobile phone?
  Then you may need to install the NetIQ app or register your phone number again.
  - If you use the NetIQ app follow this guide.
  - Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number.

• Contact UCPH IT Support
  If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
  (+45) 35 32 32 32
  
  

Many of UCPH' systems - for example KUnet and Absalon - require multi-factor authentication. For this you can choose between the following methods:

1. NetIQ app
   To use the NetIQ app you need to install and register it on mfa.ku.dk.
   - Install and register the app.
   
   
2. MitID
   To use MitID you must have a Danish CPR-number and MitID.
   - How to log in with MitID.
   
   
3. USB security key / Yubikey
   To use a USB security key / Yubikey, you must first order and register it.
   - Students: USB security key instructions.
   - Employee: Yubikey instructions.
   
   
4. Only for students: SMS-code
   To use SMS, you must be associated with the university as a student and register your phone number.
   - How to use SMS and register your mobile number.
   - Update your mobile number

Login to webmail.ku.dk requires multi-factor authentication (MFA). This means that you must first enter your UCPH username (followed by @alumni.ku.dk for students and @ku.dk for staff) and UCPH password. Then, you need to multi-factor authenticate with one of the MFA methods below. To do this, you must first register your selected method. Here is how to: 

1. The app Microsoft Authenticator
   Guide to install and register Microsoft Authenticator as MFA method
   
   
2. The app NetIQ
   Guide to register NetIQ
   
   
3. Security key (for example Yubikey)
   Guide to register security key  
   Guide to register security key with emergency code (only if the previous guide does not apply)
   
   
4. SMS-code (only available for students)
   Guide to register SMS-solution