Help for login

Find below help and instructions for logging into the University of Copenhagen's systems.

 

Follow the relevant link or instruction below:

 

Follow 3 steps to log in for the first time on the university’s systems:

1) Create password. Choose the link that fits:

You now need to set up one multi-factor authentication for UCPH’s systems and one for your KUmail.



2)  Start by choosing multi-factor authentication for UCPH’s systems. Follow one of the guides:

You can now log in to most of the UCPH's systems e.g., kunet.ku.dk

 
3) Now you need to set up multi-factor authentication for KUmail:

You now need to choose how you would like to use multi-factor authentication when logging into your KUmail via a browser, for example, on webmail.ku.dk or KUnet. Follow one of the guides:

 

 

 

Follow the relevant link below:

 

 

At the University of Copenhagen, two different systems are used for multi-factor authentication. Below you will find instructions for multi-factor authentication for:

  • Microsoft365
  • KUmail via a browser - e.g., webmail.ku.dk or KUnet

1) How to login

Please note that you login differently depending on whether you are a student or a staff member:

  • Students add @alumni.ku.dk after your UCPH username - for example, abc123@alumni.ku.dk
  • Staff add @ku.dk after your UCPH username - for example, abc123@ku.dk
  • If you are both a student and a staff member, you should add @ku.dk after your UCPH username
     

2) Set up multi-factor authentication

Choose the method you would like to use and follow the instructions:

 

 

At the University of Copenhagen, different systems are used for multi-factor authentication. This means you need to set up both to be able to log in to the various systems.

You will need multi-factor authentication for logging in to:

  • KUmail in a browser via, for example, webmail.ku.dk or KUnet, and/or for logging in to Microsoft365
  • UCPH’s general IT systems, such as KUnet.ku.dk



Multi-factor authentication for UCPH’s general IT systems

Choose one of the methods. For staff, the NetIQ app is recommended because it allows you to log in to the VPN from your work computer.

    1. NetIQ app - install and register the app.
    2. MitID – requires a Danish CPR-number.
    3. USB security key - for students / Yubikey - for employees.
    4. NetIQ app – install and register the app.
    5. SMS only for students - How to use SMS and register your mobile number. 
      Have you gotten a new mobile phone? Update your mobile number



Multi-factor authentication for KUmail and/or Microsoft365

Please note that you need to register and log in differently depending on whether you are a student or a staff member:

  • Students should add @alumni.ku.dk - for example, abc123@alumni.ku.dk
  • Staff should add @ku.dk - for example, abc123@ku.dk
  • If you are both a student and a staff member, you should add @ku.dk

Choose the method you would like to use for multi-factor authentication and follow the instructions.

  1. Microsoft Authenticator app
  2. NetIQ app
  3. USB security key  e.g., Yubikey. If you get an error, try register with an emergency code 
  4. SMS - only for students

 

 

 

If you're having trouble logging in and you know your password, try:

  • Delete cookies or use a private browser
    Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors.

  • Check if there is known errors on the university's systems
    Check the operating status, where you can read if there are known errors in the university's IT systems – also on login.

  • New phone number or new mobile phone?
    Then you may need to install the NetIQ app or register your phone number again.
    - If you use the NetIQ app follow this guide.
    - Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number.

  • Login to eduroam or KUmail
    Please note that you log in to KUmail and eduroam by entering your UCPH username followed by either @alumni.ku.dk or @ku.dk:

    • Students add @alumni.ku.dk - e.g., abc123@alumni.ku.dk
    • Staff add @ku.dk - e.g., abc123@ku.dk
    • If you are both a student and a staff member, add @ku.dk

    Then enter your password. To log in to KUmail via a browser, you will also need to use multi-factor authentication. Read how under ‘Need help logging in to KUmail and Microsoft365?’.
     

  • Contact UCPH IT Support
    If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
    (+45) 35 32 32 32