Help for login

Follow the relevant link or instruction below:

• Forgotten password
  
  
• Forgotten UCPH username
  
  
• Forgot the pin code for your ID card?
  Login to Self service on KUnet. Navigate to 'My data' > 'View or change PIN code'

Follow three steps to log in for the first time on the university’s systems:

1) Create password. Choose the link that fits:

• You have a MitID and a Danish CPR number
• You have received a pin code and a pseudo-CPR-number
• You do NOT have a Danish CPR-number, but have your UCPH username

You now need to set up one multi-factor authentication for UCPH’ systems (eg. KUnet and Absalon) and one for your KUmail/Outlook and other Microsoft 365 programs.

2)  Start by choosing multi-factor authentication for UCPH’ systems. Follow one of the guides:

• NetIQ app – install and register the app
• MitID – requires a Danish CPR-number
• USB security key - for students / Yubikey - for employees
• SMS - only for students

You can now log in to most of the UCPH's systems e.g., kunet.ku.dk

 
3) Now you need to set up multi-factor authentication for KUmail/Outlook and other Microsoft 365 programs:

Choose how you would like to use multi-factor authentication when logging into Microsoft 365 programs with your UCPH username via a browser (for example on webmail.ku.dk) or via an email app (for example Gmail). Follow one of the guides:

• Microsoft Authenticator app
• NetIQ app
• USB security key  e.g., Yubikey. If you get an error, try register with an emergency code 
• SMS - only for students

Follow the relevant link below:

• Change password
  
  
• Change phone number

Many systems at the University of Copenhagen require multi-factor authentication (MFA) when logging in. For technical reasons, you need to set up MFA twice in order to access all systems:

1. Set up MFA for KUmail/Outlook and other Microsoft365 programs
2. Set up MFA for UPCH' systems - e.g., KUnet and Absalon

How to get ready

For both setups, you must first log in:

• Employee: Use your UCPH login followed by @ku.dk – for example, abc123@ku.dk – and your UPCH password. 
• Student: Use your UCPH login followed by @alumni.ku.dk – for example, abc123@alumni.ku.dk – and your UPCH password. 

Next, for each of the two setups, you need to choose a MFA method and follow the matching instructions below.

Guides

1: How to set up MFA for KUmail (Outlook) and other Microsoft 365 programs:

• Microsoft Authenticator app (if you have to reset your UCPH login in the app and have MitID, use this version instead)
• NetIQ app

If you do not have a smartphone, use one of these MFA methods instead:

• USB security key  e.g., Yubikey. If you get an error, try register with an emergency code 
• SMS (only for students who are not employed by UCPH)

2: How to set up MFA for UCPH systems, e.g. KUnet and Absalon:

• NetIQ app - install and register the app.
  
• MitID – requires a Danish CPR-number.

If you do not have a smartphone, use one of these MFA methods instead:

• USB security key - for students / Yubikey - for employees.
• SMS only for students - How to use SMS and register your mobile number. 
  Have you gotten a new mobile phone? Update your mobile number

If you're having trouble logging in and you know your password, try:

• Delete cookies or use a private browser
  Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors.
  
  
• Check if there is known errors on the university's systems
  Check the operating status, where you can read if there are known errors in the university's IT systems – also on login.
  
  
• New phone number or new mobile phone?
  Then you may need to install the NetIQ app or register your phone number again.
  - If you use the NetIQ app follow this guide.
  - Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number.
  
  

• Login to eduroam or KUmail
  Please note that you log in to KUmail and eduroam by entering your UCPH username followed by either @alumni.ku.dk or @ku.dk:

  • Students add @alumni.ku.dk - e.g., abc123@alumni.ku.dk
  • Staff add @ku.dk - e.g., abc123@ku.dk
  • If you are both a student and a staff member, add @ku.dk

  Then enter your password. To log in to KUmail via a browser, you will also need to use multi-factor authentication. Read how under ‘Need help logging in to KUmail and Microsoft365?’.
   

• Contact UCPH IT Support
  If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
  (+45) 35 32 32 32