Help for login

Find below help and instructions for logging into the University of Copenhagen's systems.

 

Follow the relevant link or instruction below:

 

Follow three steps to log in for the first time on the university’s systems:

1) Create password. Choose the link that fits:

You now need to set up one multi-factor authentication for UCPH’ systems (eg. KUnet and Absalon) and one for your KUmail/Outlook and other Microsoft 365 programs.


2)  Start by choosing multi-factor authentication for UCPH’ systems. Follow one of the guides:

You can now log in to most of the UCPH's systems e.g., kunet.ku.dk

 
3)
Now you need to set up multi-factor authentication for KUmail/Outlook and other Microsoft 365 programs:

Choose how you would like to use multi-factor authentication when logging into Microsoft 365 programs with your UCPH username via a browser (for example on webmail.ku.dk) or via an email app (for example Gmail). Follow one of the guides:

 

 

 

 

 

Many systems at the University of Copenhagen require multi-factor authentication (MFA) when logging in. For technical reasons, you need to set up MFA twice:

  1. For KUmail/Outlook and other Microsoft365 programs
  2. For UPCH' systems - e.g., KUnet and Absalon

To set up MFA for Microsoft365 (incl. KUmail/Outlook), choose and follow one of these guides:

If you have a smartphone: 
If you do NOT have a smartphone: 

To set up MFA for UCPH systems, e.g. KUnet and Absalon, choose and follow one of these guides:

If you have a smartphone: 

If you do NOT have a smartphone: 

 

 

 

 

If you're having trouble logging in and you know your password, try:

  • Delete cookies or use a private browser
    Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors.

  • Check if there is known errors on the university's systems
    Check the operating status, where you can read if there are known errors in the university's IT systems – also on login.

  • New phone number or new mobile phone?
    Then you may need to install the NetIQ app or register your phone number again.
    If you use the NetIQ app follow this guide.
    Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number.

  • Login to eduroam or KUmail
    Please note that you log in to KUmail and eduroam by entering your UCPH username followed by either @alumni.ku.dk or @ku.dk:

    • Students add @alumni.ku.dk - e.g., abc123@alumni.ku.dk
    • Staff add @ku.dk - e.g., abc123@ku.dk
    • If you are both a student and a staff member, add @ku.dk

    Then enter your password. To log in to KUmail via a browser, you will also need to use multi-factor authentication. Read how under ‘Need help logging in to KUmail and Microsoft365?’.
     

  • Contact UCPH IT Support
    If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
    (+45) 35 32 32 32