Help for login

If none of these guides solve your issue, find further instructions here.

How to reset your browser

For IT security reasons, UCPH IT discourages the use of Internet Explorer.

Help for multi-factor authentication (MFA)

For students only For employees only

Guide on how to setup the receiving of SMS passwords (See section A in the guide)

NOTE! Insert "00" in front of your country code in the mobile phone number and avoid spaces between the numbers. For example, write 0045 in front of a Danish number. Find your country code at http://www.landekode.dk/.

MFA with SMS is only possible for students – employees must use NemID, the NetIQ app or a USB security key – see guides below.
How to Register your NetIQ app How to Register your NetIQ app
How to Register your personal USB security key How to Register your personal USB security key (for employees with a Yubikey which has not been pre-registered by UPCH IT)