Help for login
Find below help and instructions for logging into the University of Copenhagen's systems.
Follow the relevant link or instruction below:
- Forgotten password
- Forgotten UCPH username
- Forgot the pin code for your ID card?
Login to Self service on KUnet. Navigate to 'My data' > 'View or change PIN code'
Follow three steps to log in for the first time on the university’s systems:
1) Create password. Choose the link that fits:
- You have a MitID and a Danish CPR number
- You have received a pin code and a pseudo-CPR-number
- You do NOT have a Danish CPR-number, but have your UCPH username
You now need to set up one multi-factor authentication for UCPH’ systems (eg. KUnet and Absalon) and one for your KUmail/Outlook and other Microsoft 365 programs.
2) Start by choosing multi-factor authentication for UCPH’ systems. Follow one of the guides:
- NetIQ app – install and register the app
- MitID – requires a Danish CPR-number
- USB security key - for students / Yubikey - for employees
- SMS - only for students
You can now log in to most of the UCPH's systems e.g., kunet.ku.dk
3) Now you need to set up multi-factor authentication for KUmail/Outlook and other Microsoft 365 programs:
Choose how you would like to use multi-factor authentication when logging into Microsoft 365 programs with your UCPH username via a browser (for example on webmail.ku.dk) or via an email app (for example Gmail). Follow one of the guides:
- Microsoft Authenticator app
- NetIQ app
- USB security key e.g., Yubikey. If you get an error, try register with an emergency code
- SMS - only for students
Many systems at the University of Copenhagen require multi-factor authentication (MFA) when logging in. For technical reasons, you need to set up MFA twice:
- For KUmail/Outlook and other Microsoft365 programs
- For UPCH' systems - e.g., KUnet and Absalon
To set up MFA for Microsoft365 (incl. KUmail/Outlook), choose and follow one of these guides:
If you have a smartphone:
- Microsoft Authenticator app (recommended by UCPH IT) - if you have to reset your UCPH login in the app and have MitID, use this version instead)
- NetIQ app
If you do NOT have a smartphone:
- USB security key e.g., Yubikey. If you get an error, try register with an emergency code
- SMS (only for students who are not employed by UCPH)
To set up MFA for UCPH systems, e.g. KUnet and Absalon, choose and follow one of these guides:
If you have a smartphone:
If you do NOT have a smartphone:
- USB security key - for students / Yubikey - for employees.
- SMS only for students - How to use SMS and register your mobile number.
Have you gotten a new mobile phone? Update your mobile number
If you're having trouble logging in and you know your password, try:
- Delete cookies or use a private browser
Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors. - Check if there is known errors on the university's systems
Check the operating status, where you can read if there are known errors in the university's IT systems – also on login. - New phone number or new mobile phone?
Then you may need to install the NetIQ app or register your phone number again.
- If you use the NetIQ app follow this guide.
- Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number. -
Login to eduroam or KUmail
Please note that you log in to KUmail and eduroam by entering your UCPH username followed by either @alumni.ku.dk or @ku.dk:- Students add @alumni.ku.dk - e.g., abc123@alumni.ku.dk
- Staff add @ku.dk - e.g., abc123@ku.dk
- If you are both a student and a staff member, add @ku.dk
Then enter your password. To log in to KUmail via a browser, you will also need to use multi-factor authentication. Read how under ‘Need help logging in to KUmail and Microsoft365?’.
- Contact UCPH IT Support
If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
(+45) 35 32 32 32