Help for login

Follow 3 steps to log in for the first time on the university’s systems:

1) Create password: Fill in information and create a new password.
N.b. If you a new employee without Danish CPR-number click here.


2) Choose a way to multi-factor authenticate and follow the guide:

• NetIQ app – install and register the app.
• MitID – requires a Danish CPR-number.
• USB security key - for students / Yubikey - for employees.
• SMS - only for students.
  
  

3) Log in to the University of Copenhagen's systems, e.g., kunet.ku.dk 

Follow the relevant link below:

• Forgotten UCPH username
  
  
• Forgotten password
  
  
• Forgotten pincode for your ID Card

You have several different options for multi-factor authentication. Here you can find guides for all the methods:

1. NetIQ app
   To use the NetIQ app you need to install and register it on mfa.ku.dk.
   - Install and register the app.
   
   
2. MitID
   To use MitID you must have a Danish social security number and MitID.
   - How to log in with MitID.
   
   
3. USB security key / Yubikey
   To use a USB security key / Yubikey, you must first order and register it.
   - Students: USB security key instructions.
   - Employee: Yubikey instructions.
   
   
4. Only for students: SMS
   To use SMS, you must be associated with the university as a student, and register your phone number.
   - How to use SMS and register your mobile number.
   - Update your mobile number

Follow the relevant link below:

• Change password with multi-factor authentication
  
  
• Change your phone number

If you're having trouble logging in and you know your password, try:

• Delete cookies or use a private browser
  Using incognito/private browsing or clearing the browser's history. Follow the instructions on browser errors.
  
  
• Check if there is known errors on the university's systems
  Check the operating status, where you can read if there are known errors in the university's IT systems – also on login.
  
  
• New phone number or new mobile phone?
  Then you may need to install the NetIQ app or register your phone number again.
  - If you use the NetIQ app follow this guide.
  - Students: To use SMS with a new phone follow step 2 in the guide - or log directly in and change your number.

• Contact UCPH IT Support
  If you have followed the instructions and you still have problems logging in, call UCPH IT Support on telephone:
  (+45) 35 32 32 32