Help for login
- First time you log in
- Change your password with NemID
- Change your password without NemID
- Update your mobile number in UCPH' system without NemID
- Forgotten UCPH username
- Forgotten password
- Forgotten pincode for your ID Card
- Browser errors on KUnet
If none of these guides solve your issue, find further instructions here.
How to reset your browser
For IT security reasons, UCPH IT discourages the use of Internet Explorer.
Help for multi-factor authentication (MFA)
- Register your chosen MFA method at mfa.ku.dk with NemID
- Register your chosen MFA method at mfa.ku.dk without NemID
- Check and change phone number in Self Service
| For students only | For employees only |
|
Guide on how to setup the receiving of SMS passwords (See section A in the guide) NOTE! Insert "00" in front of your country code in the mobile phone number and avoid spaces between the numbers. For example, write 0045 in front of a Danish number. Find your country code at http://www.landekode.dk/. |
MFA with SMS is only possible for students – employees must use NemID, the NetIQ app or a USB security key – see guides below. |
| How to Register your NetIQ app | How to Register your NetIQ app |
| How to Register your personal USB security key | How to Register your personal USB security key (for employees with a Yubikey which has not been pre-registered by UPCH IT) |
Operating status
Get an overview of current and future system work, downtime etc.
FAQ about MFA
Find answers to the most frequently asked questions about multi-factor authentification (MFA) on UCPH.